Security and access

Security

• You lock your Smartbox with padlocks (purchase from Smartbox or supply your own) and keep the key. You are the only keyholder. 
• The Smartbox comes in a fully covered, lockable aluminium trailer (similar to a house-moving truck). This ensures the Smartbox and your belongings inside are fully protected from all weather conditions and secure while parked at your home. We'll lock the Smartbox trailer with padlocks, a tow ball lock and one wheel clamp on the trailer.
• You have up two days to pack your Smartbox. When you are ready, contact us and we'll come and collect it.

Accessing your Smartbox

There are two easy options for accessing your Smartbox

1: We bring the Smartbox to you:

• Your first delivery is included in the price, further re-deliveries incur a delivery fee
• You contact us and arrange a time to have your Smartbox delivered
• We will require your Smartbox number, your password and proof of identity to deliver your Smartbox to you
• You will require your padlock keys to unlock your Smartbox

2. You come to us and access your Smartbox in our customer Smartbay

• You contact us and arrange a time to visit your Smartbox
• We will need to see proof of your identity and password
• Your Smartbox will be parked in our dry, well lit unloading area ('Smartbays') 
• You will need to bring your padlock keys to unlock your Smartbox