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Security and access

  • You lock your Smartbox with padlocks (purchase from Smartbox or supply your own) and keep the key. You are the only keyholder.
  • The Smartbox comes in a fully covered, lockable aluminium trailer (similar to a house-moving truck). This ensures the Smartbox and your belongings inside are fully protected from all weather conditions and secure while parked at your home. We'll lock the Smartbox trailer with padlocks, a tow ball lock and one wheel clamp on the trailer.
  • You have up to one day (24 hours) to pack your Smartbox. When you are ready, contact us and we'll come and collect it.

Locked orange bag

Trailer Lock

Trailer wheel clamp

Accessing your Smartbox storage unit

There are two easy options for accessing your Smartbox

1. We bring the Smartbox to you:

  • We can deliver your full Smartbox to your place so you can access it
  • You contact us and arrange a time to have your Smartbox delivered
  • We will require your name, your account password and proof of identity to deliver your Smartbox to you
  • You will require your padlock keys to unlock your Smartbox
  • You have up to 24 hours to access your Smartbox before we collect it and take it back to our warehouse

2. You come to us and access your Smartbox in our customer Smartbay

  • You contact us (please give at least 24 hours notice) and arrange a time to visit your Smartbox
  • We will need to see proof of your identity and password
  • Your Smartbox will be parked in our dry, well lit unloading area ('Smartbays')
  • You will need to bring your padlock keys to unlock your Smartbox

The Smartbox storage facility

  • Is a modern, secure storage facility in Ellerslie, Auckland
  • Is under 24 hour security protection 


You can come and visit us during our opening hours

How many Smartboxes? ?
1 Smartbox
2 Smartboxes
3+ Smartboxes
Your postcode
Storage period
More than 6 months
Between 1 and 6 months*
Less than 1 month