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Smartbox FAQ's

How big is a Smartbox?

The outside of a Smartbox is approximately 3m long by 1.8m wide and 2.4m high. The internal measurements are slightly less measuring approximately 2.9m long by 1.8m wide and 2.1m high. You can generally fit all the belongings from a 1 – 2 bedroom home into one Smartbox.

See our how it works section for more information. For business storage you can load up to 1400kgs into each Smartbox – approximately 85 standard size archive boxes, full of paper.

How do I book a Smartbox?

You can book online or contact us on 0800-Call Smart ( 0800 22 55 76) or emai

I'd like to get a quote first before I book, can I do that?

No problem, you can get an quote online or call/email us.

How much does storage cost?

Storage starts from as low as $180.00 per month. Contact us for more information on pricing. A minimum charge of $255.00 applies to storage of one month or less.

I want to use a Smartbox for 2.5 months, what will I be charged?
  • Everybody is charged one month in advance on confirmation of theirbooking.
  • Payment is made by credit card or direct debit set up in our system. This will equate to $225.00 up front if you are on the “greater than one month but less than 6 months” rate or $205.00 if you are on the “greater than 6 months” rate.
  • There is a fixed storage fee of $255.00 if you are storing for less than one month.

All Smartbox users are charged on the 1st business day of each month for the full month ahead, except on the first payment of your first month in storage where you will be charged a pro rata payment which will pay your Smartbox account to the end of that month. Your 2nd and 3rd month will be charged to either your nominated credit card or bank account (via direct debit) on the first business day of the month.

At the end of your storage term (charged up to and including the day we receive the empty Smartbox back to our facility), we refund you for any remaining unused storage days along with your storage bond.

In short, any part month (after your first month’s storage) will be charged at the Smartbox calculated daily rate if your redelivery is booked into our system within the first 7 days of the next month. If your redelivery is not booked into the Smartbox system and confirmed in the first 7 days, you will be charged the full months storage and any unused storage days will be refunded back to you after move out.

Getting the Smartbox delivered – You can have as many Smartboxes as you need.
We’ll bring the secure storage unit (Smartbox) right to you.

Where does Smartbox deliver to?

Smartbox delivers to most areas in the main Auckland
metro area from Albany to Papakura and Bucklands Beach, Dannemora to Massey and Kumeu. Extra costs may apply if you live on an offshore island or outside the Auckland urban area. Please contact us to check.

How much room is needed to park the Smartbox trailer at my place?

We will leave our mobile trailer containing your Smartbox at your place. The trailer is about 6m long from tow bar to the end of the ramp and 3.2m high from the tyres to the roof. This is the equivalent of at least two car spaces.


Our driver will need to be able to hook up to the trailer as well, so the more room, the better. Our customer service team will discuss access with you when we make the booking.

My belongings are at several locations, how do I organise that?

We can send your Smartboxes to different places. Please call us on 0800 22 55 76 to check. *Extra charges may apply.

How much does it cost to redeliver my Smartbox back to my place?

A “checkout fee” of $75.00 per Smartbox applies within Auckland for Smartbox redeliveries back to customers. This fee covers the “cost of locating your Smartbox(es) in our warehouse and the time taken to load it into a trailer and prepare for redelivery back to you.


If you move out of your Smartbox yourself from our warehouse, a checkout fee of $35.00 applies per Smartbox.


We require a minimum of 14 days notice for your redelivery booking and ending your storage agreement.

Packing and Pick Up

How much time do I have to pack my Smartbox?

You have up to one day (24 hours) to pack your Smartbox, then we’ll collect it from you.

How do I access my Smartbox to pack it?

Your Smartbox is easy to access. The Smartbox floor is just 40cm off the ground and comes with a small, easy in-built ramp.

How do I lock my Smartbox?

When you’ve finished packing, just lock the Smartbox – We can supply padlocks or you can provide your own. Either way, you’ll be the only one with access to the key, as you are the only keyholder.


Read our packing tips for more information on the best way to pack your Smartbox.

What if I find I need another Smartbox?

No problem. If you need another Smartbox, contact us and we’ll drop one off for you. Remember that you get discounted rates for more than one Smartbox!

Are there items that I cannot store in a Smartbox?

Yes there are some items that you are prohibited from storing in a Smartbox. These include perishables, flammables and liquids. See our prohibited items page for more information.

The Smartbox Storage Facility

Where is the Smartbox storage facility?
Your Smartbox is stored at our secure storage facility at:
10 Arthur Brown Place,
Mt Wellington, Auckland
(behind Silvia Park shopping centre).
What are Smartbox's opening hours?

You are always more than welcome to visit us to see our operation or to access your Smartbox. If you want to get something out of your Smartbox, please call and book a time so that we can ensure your Smartbox is ready for you in our safe access areas.

We will do our best to accommodate you and we require at least 24 hours notice before you come in. We can only book in your access when you call.

Our opening hours are:

  • Monday to Saturday: 8.30 a.m. – 4:00 p.m. (or by appointment)
  • Sunday: Our office and access area is closed but our driver is still delivering and collecting Smartboxes.
  • Closed on public holidays .
How long can I have my Smartbox stored for?
We can take care of your Smartbox for as long as you like. It will be locked in our secure storage facility until you need it back. The longer your storage term the cheaper the monthly storage rate.

Accessing Your Smartbox

How can I access my Smartbox?

Access is really easy – just contact us when you want your Smartbox returned to you or call us and set up a time to visit our storage facility.

We require at least 24 hours notice and will book in a time only when you call. We will do our best to accommodate you.

More questions?

Check out our how it works page or contact us on 0800 22 55 76 we’re happy to help.

Its as easy as one, two, three

How Smartbox Home Storage Works?

See the simple step-by-step process of how Smartbox conveniently provides all your home storage needs.


You Book It
Book your Smartbox online
or by phone


We Deliver It
We deliver your secure Smartbox
right to your door


You Pack & Lock It
Once your Smartbox is delivered you
pack and lock it


We Collect It
We pick up your
packed Smartbox


We Store It
We store your Smartbox storage
boxes in our secure storage facility


You Access It
We deliver your Smartbox back to you*
or you can visit us at any time!

Self-Storage Has Never Been Easier!

Book a Smartbox storage unit online, or get a quote and contact us when you're ready.

*Conditions apply – please contact us on 0800 22 55 76