You lock your Smartbox with padlocks (purchase from Smartbox or supply your own) and keep the key. You are the only key holder.
The Smartbox comes in a fully covered, lockable aluminium trailer (similar to a house-moving truck). This ensures the Smartbox and your belongings inside are fully protected from all weather conditions and secure while parked at your home. We’ll lock the Smartbox trailer with padlocks, a tow ball lock and one wheel clamp on the trailer.
You have up to one day (24 hours) to pack your Smartbox. When you are ready, contact us and we’ll come and collect it.
Locked Orange Bag
Trailer Lock
Trailer Wheel Clamp
Accessing Your Smartbox Storage Unit
There are two easy options for accessing your Smartbox:
1. We Bring The Smartbox To You
We can deliver your Smartbox to your place so you can access it
You contact us and arrange a time to have your Smartbox delivered
We will require your name, your account password and proof of identity to deliver your Smartbox to you
You will require your padlock keys to unlock your Smartbox
You have up to 24 hours to access your Smartbox before we collect it and take it back to our warehouse
2. You Come To Us and Access Your Smartbox In Our Customer Smartbay
You contact us (please give at least 24 hours notice) and arrange a time to visit your Smartbox
We will need to see proof of your identity and password
Your Smartbox will be parked in our dry, well-lit unloading area (‘Smartbays’)
You will need to bring your padlock keys to unlock your Smartbox
3. The Smartbox Storage Facility
Is a modern, secure storage facility in Mt Wellington, Auckland